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Who we are?
Our website address is: https://mexushost.com
We provide service subject to certain conditions. By ordering from MexusHost you accept these terms. Please read the terms carefully before placing an order. Here you can know how we are providing service. Why are you giving these conditions? How to contact us and how to get important information and help.
Section 1.0
MexusHost reserves the right to modify or terminate these Terms of Service at any time.
Section 1.1
We communicate with you via mobile WhatsApp or email if we need to. Note: MexusHost never asks for your password, if anyone wants the password, call us directly on the phone number given above. If any of our services are maintained, notice is given in the Announcement on our website. So keep an eye on the website.
Section 2. Service order
Section 2.1
How do we accept orders? After placing the order, the service fee must be paid first, then we will provide the service. Placing an order on the website does not guarantee that we will accept your order. We will verify your information and accept your order. If you provide incorrect information, your order will be canceled and your money will be refunded.
Section 2.2.
Account Creation: Account must be created before ordering or at the time of ordering. You have to register with a name, address, email, phone number and password. Keep your password confidential – contact us immediately if you suspect that someone has logged into your account.
Section 2.3.
Delivery time: All the products displayed on our website can be ordered by customers. Some products will be proactively sent to the customer’s registered email within 10 to 15 minutes after activation. Domain: After ordering the domain name of the customer’s choice, if the domain is available, the domain name will be actively registered in the customer’s client area within 5-30 minutes. Hosting: All hosting information will be sent to the customer’s registered email at the time of purchase of hosting.
Domain: After the customer orders the domain name of his choice, if the domain is available, the domain name will be actively registered in the customer’s client area within 15-40 minutes. Hosting: All hosting information will be sent to customer’s registered email upon purchase of hosting. Hosting: All hosting information will be sent to customer’s registered email upon purchase of hosting.
Section 3.0
After buying the domain, a verification mail will be sent to your mail, the verification date will be sent to the mail. Verify by clicking on the link. Failure to verify may result in domain suspension. Your domain can be managed by MexusHost. Provide Whois information correctly. MexusHost shall not be responsible in case your domain may be terminated due to incorrect information.
Section 3.1
Third Party Terms of Service: All gTLDs are registered and transferred from an ICANN authorized registrar company. You must agree to ICANN’s Terms of Service.
Section 3.2
Your preferred domain may not be available. In that case look at another domain. Connecting to our site registry company. Domain registrations are sent to our website registry company for transfer and renewal. After registration, transfer and renewal, check Whois to see if successful. If not, let us know. We will not be responsible if the registration is not transferred.
Section 3.3
Domain Renewal: Invoice will be generated 15 days prior to domain renewal date. 30, 15, 7, 3 days prior to the renewal date will be mailed. Payment must be made before the renewal date. Otherwise the domain will be cancelled.
Section 3.4
Renewal Details: Renew by paying seven days or more before the renewal date if possible. Check whois is renewed successfully. If not, definitely let us know.
Section 3.5
Domain Transfer and Ownership: You own this document when it comes to your account through domain transfer. The whois database will take your profile details. Verify your correct information by checking whois. Otherwise anyone can grab your domain.
Section 3.6
Domain Transfer Rules: Transfer should be done within 15 days of the due date. Authorization code and domain unlock are required for transfer. Transferring the domain will add one year to the current term.
Section 3.7
Domain Transfer Restrictions: When transferring to us, the transfer will fail if the current registrar company does not allow your transfer. We will not be responsible in this case. If the transfer is not successful, let us know, we will refund your money. Domains cannot be transferred within two months of registration. Some domain transfers have limitations. So you can’t transfer repeatedly. Domain transfer process will start after payment.
Section 3.8
Domain Expiration: After three days of expiration it will stop working and the name server will be changed. So payment must be made before the domain expires. Some domain providers put in a grace period. Once the domain expires it will go into grace/redemption period. Then this domain cannot be registered. There may be a grace period of one to three months or more. At this time it can be recovered by paying a fine.
When the domain expires or the grace period ends, the registrar can take the following steps: • Sell the domain by auction • Free up the domain for registration • Or put it up for sale at a higher price. If we do not receive a renewal charge after the domain’s renewal period has expired, we will no longer be responsible for the domain. If you want to reclaim the domain after the grace / redemption period, we can request the registry company. If there is a recovery option, we will help you with it. But we will not be responsible. Then redemption charge + renew charge has to be recovered. However, we do not guarantee that this will be possible.
Section 4.0 Hosting:
Section 4.1
Free Domain Offer: Some of our hosting packages include domain registration and transfer offers. Find out from us what domain extension registration or transfer you can do and also see when to order. We will consider whether the free domain will always be provided. A limited number of extensions are allowed and may vary by package. Extra fee will be added if you want to take other domain extension. How much will be added depends on the extension and can be minus the free domain charge. Registration period 1 year (if renewing hosting package). At the time of renewal, regular domain renewal charges will apply.
Section 4.2.
Hosting service: Hosting can be used for website host and email service. Batch processing, video encoding/transcoding, web crawling/spidering, archiving and online backup systems or any other systems are not permitted on our shared, cloud or reseller hosting servers. You may use such tools only upon agreement with us in writing on a dedicated server. We reserve the right to take any action for all clients to maintain the smooth performance of our systems. Pornography is prohibited in Islamic law and Bangladeshi law so any pornographic website / image / video / blog server is prohibited.
Section 4.3.
Hosting Limitations: Some packages have “unlimited hosting”. This means that you can actively use your account’s disk space or bandwidth (or both) unlimited. However, shared, cloud, reseller hosting has limits on RAM, CPU or similar resources. However, dedicated servers have limits. However, it has to be limited.
Section 4.4.
Unlimited Usage: Unlimited memory and bandwidth can be used. Server capacity will be further increased in case of heavy usage. But on average some charges may be added if a client uses too much.
Section 4.5.
Migration Service: Free migration service provides free transfer of your website or full cPanel from previous hosting company. We can transfer the website wherever it is located without any data loss. But you have to give full access to previous hosting service. We migrate all websites within 2 to 72 hours. However, we do not guarantee any time. The time depends on how big your website is or how many files it has. In some cases we may also transfer emails, DNS records and domain names, but we make no guarantees that we will be able to transfer them successfully or without interruption. It depends on the previous hosting company.
If you want to migrate to a package that does not have free migration service, you will have to pay an extra charge. Each cPanel will charge 250 Taka or 2.5 USD.
Section 4.6.
Hosting Change: We reserve the right to change the hosting your website is running on. These changes can be server location, cloud company or configuration changes. Hosting will be upgraded only when required. Any change in hosting will be announced on Facebook page, mail or WhatsApp. Changes may be made in order to provide better service. The cloud company may be changed if there is a security threat. If the current location closes the cloud company. If the battle starts at the location. The main changes are server location and cloud provider. Let us know if you have a preferred server location or cloud provider. Changes will not be possible if the preferred location no longer exists or has been closed. if the software you use is from a Digital Ocean cloud provider, it must be licensed in the United States.4.7. CDN and Bandwidth Usage: In some locations where connection costs and bandwidth costs are high (eg Middle East, Bangladesh) or fluctuate, we will provide you with CDN services. CDN services distribute traffic globally rather than to a single server, thus increasing website load speeds and reducing bandwidth consumption at the source. We will help you setup it.
Section 4.7
Hosting Uptime: We strive to provide 9.99% uptime, excluding conditions outside of planned, emergency server maintenance or our server upgrades. If planned server upgrade, maintenance takes more than 30 minutes then website announcement or email will be notified. If there is any problem on your server, we will try to solve it within 30 minutes by our skilled server developers. If you detail your problem, I will give you an estimate of how long it will take to resolve it.
Section 4.8
Backup: We backup your website daily or weekly. The package specifies how often backups are taken. These backups are kept in the same geographic region but on separate servers for best performance. Data is safe because it is kept on a separate server. Contact us if you need any backup data. We may exclude certain files that we consider non-essential to your website. Like error log, cpanel backup zip file, zip file, cache file. Backup service is a very important service and we take regular backups. However, it is your responsibility to backup your website. So keep backup yourself.
Section 4.9
Service Interruptions: We are not responsible for service interruptions beyond our control. However, we try to select server providers that offer very high levels of performance and uptime. But if the provision of the Service is interrupted by a matter beyond our control, we will contact you as soon as possible to inform you and take steps to minimize the impact of this interruption. An announcement will be made in the client area in case of collision. We are not responsible for upstream network or hardware problems. As such we will not be responsible for any issues with AWS or include them in our 99.9% uptime calculation.
Section 5.0
We will contact you within 24 hours if we suspend or suspend the service. The service will terminate locally at the end of the subscription period if the service is not activated. There will be no charge or chargeback for this.
If you want to cancel any subscription you can contact us. Will be closed within 24 hours and refunded if covered by money back guarantee.
If you do not pay the renewal fee, our service will be temporarily suspended. Service will be reinstated if you pay for renewal within 7 days of termination Additional fees may apply. If you don’t pay within 7 days then your service will be completely stopped then it won’t be possible to start any more and you won’t get data from your Cpanel.
Service Suspension: We may resume your service if your service is temporarily suspended. If permanently closed it is not recoverable. Your website’s IP address may also change. According to the terms of international cloud providers: service data cannot be recovered if payment is not made on time.
Section 6.0 Your Obligations under the Agreement
Section 6.1
Scripts, images, videos and any content are the sole responsibility of the client. Null Crack Scripts that interfere with our system and harm others, any fraudulent activities will be investigated and permanently terminated by account closure. The client will be assisted in this regard.
Section 6.2.
Must use legal script content and refrain from uploading such content: offensive, abusive, obscene, defamatory, threatening. The government rules of the location of the server, such as Singapore, USA, must be followed and the rules of the server owner and the ISP (Intern’s Service Provider) providing the Internet to the server must also be agreed to. It is the user’s sole responsibility to ensure this. Storage, distribution or transmission of illegal materials may result in investigation and possible prosecution by the relevant authorities. In particular you must not: Gain or attempt to gain unauthorized access to any computer system for any purpose. Such actions may lead to criminal prosecution under the Computer Misuse Act. Don’t send data over the Internet using fake addresses or data, and don’t host scripts that are designed to intentionally affect remote devices. (such as DDoS, worms and viruses, trojans and ping storms) to ensure that local PCs and network connected servers do not send open relay and bulk mail messages. It is prohibited to run ‘port scanning’ or other software for the purpose of checking, scanning, testing or accessing remote system or network vulnerabilities that are considered spam. In situations where the remote user has given express permission to do so. We may ask for proof of such permission.
Your login information password username must be kept secret. Refrain from sending and receiving illegal content such as copyrighted content, hacking tools, etc. If you are in doubt about the legality of what you are doing or someone proposing to do it, you should seek legal advice. Opening a proxy server is not permitted under any circumstances and will result in immediate termination of service Sites must not host ‘hateful’ material or content that seeks to incite hatred. The Sites must not contain images, videos, depictions or descriptions of pornography that are illegal or that are deemed objectionable in our sole discretion.
Sites should not contain copyrighted music/videos or links to such content. It is the user’s responsibility to ensure that they have the right to distribute any content displayed on their website. Sites must comply with recognized international copyright laws.
Section 6.3
Domain Name Registration: You are responsible for ensuring, directly or indirectly, the registration of a domain name and how it is used. ICANN’s services must be agreed upon and may not be used for any illegal purpose at any time. When transferring / selling ownership of a registered domain to another person ensure and prove that the buyer agrees and agrees in writing with the terms of this agreement. We will not transfer ownership of a domain until all fees for services associated with the account have been paid. If we receive any complaint regarding trademark/brand infringement, we reserve the right to put the domain on hold. We will act accordingly if a decision is obtained from a domain dispute resolution or a settlement agreement between the parties involved. In that case, you have to pay us the renewal fee on the renewal date. We will hold the domain and not move it until it is settled and we are satisfied with the documents provided.
Section 7. Acceptable Email Use
E-mail is sent using SMTP. It is designed for daily communication needs. All outbound mail is scanned by a cloud-based spam filtering system. We have a zero-tolerance policy against spam and sending bulk, unsolicited e-mail is prohibited at all times. Customers who abuse email services are advised that their behavior is unacceptable and their accounts may be suspended, terminated or blocked.
Section 7.1.
By purchasing the Services you agree to the following policies: Not to send email that may cause annoyance, inconvenience or concern to any recipient. not to send any email that is harassing, obscene, obscene, threatening or unlawful in any way or any email that may cause distress; Having a clear policy on all newsletter communications; not to use our mail service or network to send bulk (commonly known as ‘spam’) or individually unsolicited email; not use our mail service or network for the purpose of depriving others of service (‘mail bombs’); not to use false mail headers or change the headers of mail messages in such a way as to conceal the identity of the sender; Do not use any email address that you are not authorized to use; to ensure that any email servers connected to our network and operated by you are not configured to allow ‘open relay’;
Section 7.2.
You are solely responsible for your own email. Not to take any action that may breach your or our obligations under the General Data Protection Regulations or the Data Protection Act 2018.
Section 8.0
Refund of prepaid month: We are pre-payment
offers low cost services with significant discounts for If you are at the end of your service If you cancel before the date you paid, you may have a legal right to terminate the contract or have the service re-performed or to get some or all of your money back if they are faulty or misrepresented. You must tell us in writing the reasons why you say the Services are defective or misrepresented. We will respond to any complaint within 7 days of receipt and let you know if a refund will be issued.
Section 8.1
If you change your mind about the product, we offer a “7-Day Money Back Guarantee”. You must notify us within 7 days of opening your Srhostbd hosting account that you wish to cancel. The 7-day wallet guarantee offer is applicable on 12-month subscriptions only. That is, if you purchase a hosting package for one year, but if for some reason our service is interrupted or if our service is not to your liking, you can cancel the entire subscription after 7 days. And get your full refund. But must show proper reason for cancellation of hosting service. Domain registration fees are non-refundable. This guarantee does not apply to dedicated servers, domain name registrations, renewals or transfers.
Section 8.2
IMPROPER OR ILLEGAL ACTIVITY If your account is found to contain illegal activity, illegal files, pirated software, hacker programs, warware programs or any other illegal files, your account will be suspended immediately. Failure to remove offensive content will result in termination of your account. No money back guarantee or refund will be applicable in this case.
Section 8.3
Refund Processing: Refund will be made within 7 working days of receiving the money back request.
Section 8.4
You have the right to change your mind, but within 7 days. You have a legal right to change your decision and get a refund within 7 days.
Section 8.5
How to terminate the contract with us? (If you have changed your mind)
Tell us you want to end the contract. To terminate an agreement with us, please log in to the client area at Host SR Hosty BB, then enter the Service and request cancellation or open a support ticket. Fill in the cancellation reason. If you are eligible for a refund under the money back guarantee. Then please write the cancellation clearly.
Section 9. OUR RIGHTS TO TERMINATE THE CONTRACT:
We may terminate the contract if you breach the terms. We may terminate the Agreement at any time by writing to you if: If you do not pay us when it is due. Do not provide the required information, within a reasonable period of time requested by you to provide the Services.
Section 9.1.
Where to get the price of the service? The cost of the service will be shown on the order page at the time of placing the order. Where VAT is applicable (based on your location and the services you order) this will be detailed in the order steps.
Section 9.2.
Price Changes: We reserve the right to change the prices and fees advertised on our website at any time. We will provide written notice of any changes by email to the email address you provided when registering your account. In most cases, price changes are made on the website for new customers and will not affect prices for existing customers. If your contract is for a fixed term, the price change will be effective at the end of the current term and upon renewal.
Section 9.3.
When to pay and how to pay you?
We accept payments through Bikash, Rocket, Cash and Bank Transfer
When and how much you have to pay depends on how long you are buying the product.
Invoice for outstanding payment will be sent. Invoice mail will be sent to the email address provided to us when registering your account.
You will pay with the payment card you are legally authorized to use for payment. You will indemnify us if you are not the cardholder and the cardholder or issuer declines a transaction for payment or requests a chargeback.
Section 9.4.
In case of non-payment, the service will be suspended after 3 days and permanently after 14 days. After the payment date is over, the service will resume if payment is made within these 14 days. In this case no interest or late fee has to be paid. Permanent closure will delete all data and cannot be recovered.
Section 9.5
If you think you have been incorrectly invoiced or double invoiced, please contact us immediately.
Section 9.6
OUR LIABILITY FOR DAMAGE OR DAMAGES DAMAGED BY US:
We are liable to you for any possible damages caused by us. If we fail to comply with these Terms, we are liable for any damages that would result in our breach of this Service Agreement. You can get your refund.